You have to email support@flytampa.com with your SM and Marketplace purchases. Note we are not able to issue refunds on those platforms.

email support@flytampa.com with any info from your AS HK order, like the serial number and request a new V5 serial in the email.

Normally, within the same Sim, you just run the latest installer and it will install the latest version "over" any older version you have previously installed. So there is no need to manually do anything, therefore no instructions, except the P3Dv4/5 install instructions here https://www.flytampa.or...

send an email to support@flytampa.com requesting a new OMDB download, with the name or email that you used when purchasing.

Hi Refer to the attached picture too. It seems as if the fix sorted out the buildings but got rid of lot of objects in the scenery. This is not the kind of quick fix I am looking for. Based on your errors LOWW isnt' installed correctly or not added correctly to the Scenery Library via the new XML m...

You mean FSX or P3D? In P3D, its just a matter of deleting the respective folder, for example: Prepar3D v5/FlyTampa/StMaarten/ Deleting that folder StMaarten is gone.

I launched to the FlyTampa Universal Installer and after enter the key code the setup line shows like to be installed in P3dv5 which I guess is normal. So, if I change the location to the P3Dv4, will the setup install the scenery for P3Dv4? I don't want to mess my original P3Dv4 but to update to th...

Those are not our LOWW's sode jetways. You probably need to look into C:\ProgramData\12bPilot\SODE\xml\

Our SODE jetways are controlled by a file there labaled FlyTampa_LOWW.off or .BGL if turned on. You probably have that .off and another LOWW xml file thats not ours.

Yes, Global /month tab is no longer needed for any airport.

rename \Vienna\scenery\jetway_lib.bgl to .off

If you just load your VHHX (load BGL from our FlyTampa/KaiTak/scenery/ folder) and edit that it may work better.

Test fix below. Before copying the file into /FlyTampa/Vienna/scenery/ you must use the FlyTampa Configurator and turn off "De-icing Trucks" The result must be these files LOWW_ADEP4_FLYTAMPA.bgl (the new file, overwriting the existing one) LOWW_DEICE_ADEP4_FLYTAMPA.off (this file must be named .off...

No problem, refunding now.

can you send a overview screenshot showing the issue to our support or post it here.